Help Desk Support Technician Farmington

Compensation: Salaried position with competitive benefits employment type: full-time

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician position based in Farmington, CT.

Responsibilities and Duties:

• Troubleshoot/Diagnose equipment following company defined procedures
• Document all calls and close out activity upon completion of issues
• Professionally communicate to customers and team members
• Create operational reports as assigned
• Work with third party service providers to schedule onsite service
• Schedule parts shipments and returns

Skills:

• Customer relations, team relations, and service oriented
• Mechanical aptitude
• Strong organizational and time management skills
• Must be a self starter and work with minimal supervision
• Ability to multitask
• Solarwinds Web Help Desk experience a plus
• Linux experience a plus
• EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Requirements:

1-2 years prior experience in Help Desk support or call center highly desirable